Support
We have a Frequently Answered Questions and also an Electrotap Discussion Forum. If you have a question about some aspect of our products please look for information or help in these resources before contacting us directly.
When contacting us about a problem it is important to provide as many details as possible. Without this information we will not be able to provide a meaningful answer. For example, the following details should always be provided for problems with software:
- What Operating System and version (e.g. Windows XP SP2, or MacOS 10.5.4)
- What version of the software (e.g. Tap.Tools 2.3.1 or 3.0 beta 8)
- What version of other software you are using (e.g. Max 5.0.5, Pro-Tools 7.0, etc.)
- What hardware you are using (e.g. A MacBook Pro with 2GB of RAM or a G4 PPC mini with 512MB of RAM)
- Most important: a clear set of instructions or steps for reliably reproducing the issue.
If you have all of this information, then please send it in an email to support@electrotap.com.
Contact
Reach us via snail-mail at our main office:
Electrotap, LLC.
4604 North Hereford Drive
Muncie, IN 47304
Or via email:
About Us
Electrotap was created in 2004 with a mission to design, develop, and distribute new tools for the performance and composition of innovative music and art.
We have produced time-tested and road-tested solutions for building interactive solutions using sensor technologies, and one of the most popular sets of extensions for Cycling ‘74’s Max/MSP environment. Recording Magazine has referred to us as “Scary Geniuses” for our design of the wild Hipno audio plug-ins. We continue to innovate in the spirit of collaboration and academic research, and to provide a potential outlet for creative work that is not available elsewhere.
Electrotap is based in Muncie, Indiana.